Privacy Policy

Lycawifi Privacy Policy

1. WELCOME TO OUR PRIVACY POLICY!

Lycawifi respects your privacy and is committed to protecting your personal data. This privacy policy will inform you:

about how we use your personal data through your use of this website, including any data you may provide us when you purchase a product or service from us, sign up to our communications or take part our competitions.
about your privacy rights and
how the law protects you.

This privacy policy is provided in a layered format so you can choose the specific areas in which you are particularly interested.

Alternatively, you can find a summary here.

2. ABOUT US

We Lycamobile UK Limited operate in the UK. We provide electronic communication services including national and international calls, texts and data to customers.

When we say, "we", "us" or "our" in this policy, we are referring to the relevant Lycamobile entity responsible for processing your data.

3. WHAT DATA DO WE COLLECT ABOUT YOU?

Personal Data is any information about you from which you can be identified. It does not include data where your identity has been removed (it’s called anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

Identity Data includes your first name, last name, date of birth, language.
Contact Data includes your email address, contact number, full address
Financial Data includes your bank account and payment card details (where you choose to purchase products from us and make a payment directly to us, such as on our website).
Billing Data includes your details about payments about the products and services you have purchased from us.
Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform you use to access our website.
Profile Data includes your username and password, purchases made by you, your interests, and preferences.
Usage Data includes information about how you use our website, products and services, top up records, call data records which includes traffic data and location data.
Marketing and Communications Data includes your preferences in receiving marketing from us and other Lyca entities (as chosen and consented to) and your communication preferences.
Customer Care Data includes your feedback to us, survey responses and voice mail recordings when you contact us.

We also process your personal data to derive information so that we can make personalised offers to you. The derived information does not directly or indirectly reveal your identity. However, if we combine or connect the derived information with your personal data, it can directly or indirectly identify you. So, we treat the combined data as personal data which will be used in accordance with this privacy policy.

Where we need to collect personal data by law and you fail to provide that data when requested including updating data records or verifying the data, we may not be able to provide you with the products or services. We may also have to cancel a product or service you have with us but we will notify you if this is the case at the time.

4. HOW DO WE COLLECT YOUR PERSONAL DATA?

We use different methods to collect data from you and about you through:

Indirect interactions via our independent distributors, wholesalers and retailers.

Direct interactions. You may give us your personal data by filling in forms on our website or by corresponding with us by post, phone, email or otherwise.

Your personal data is collected when you do the following:

Purchase our products or services;
Create an account on our website;
Subscribe to our services or communications;
Request marketing to be sent to you;
Enter a competition, promotion or survey; or
Give us some feedback.
Download our app.

Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies. Please see our Cookie Policy for further details.

5. HOW DO WE USE YOUR PERSONAL DATA?

We will only use your personal data when the law allows us to, most commonly, in the following circumstances:

Where we need to perform the terms and conditions we are about to enter into or have entered into with you.
Where it is necessary for our legitimate interests and your interests and fundamental rights do not override those interests.
Where we need to comply with a legal or regulatory obligation.

We have set out below, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are, where appropriate.

Note that we may process your personal data for more than one lawful basis depending on the specific purpose for which we are using your data.

Purpose	Type of data	Lawful basis for processing including basis of legitimate interest
To register you as a new customer	(a) Identity (b) Contact	Performance of terms and conditions with you and where applicable, as required by law
To supply products and services to you including: Managing payments Collecting money owed to us	(a) Identity (b) Contact (c) Financial (d) Billing	(a) Performance of terms and conditions with you (b) Necessary for our legitimate interests (to recover sums owed to us)
To manage our relationship with you and administer your account which will include: Notifying you about changes to our terms and conditions or privacy policy Detecting and preventing crime and fraud Asking you to leave a review or take a survey Manage any concerns that you raise to our customer care department Quality assurance and monitoring purposes	(a) Identity (b) Contact (c) Profile (d) Marketing and Communications (e) Customer Care (f) Usage	(a) Performance of terms and conditions with you (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
To enable you to participate in a competition or complete a survey (non-promotional)	(a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications	(a) Performance of terms and conditions with you (b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)
To market products and services to you To complete a survey (promotional)	(a) Identity (b) Contact (c) Marketing and Communications (d) Profile	(a) Legitimate interest to process marketing data (to grow our business) and consent for sending electronic marketing communications for new customers or reliance on existing customer relationship to send electronic marketing communications
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences	(a) Technical (b) Usage	Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
To make suggestions and recommendations to you about goods or services that may be of interest to you	(a) Identity (b) Contact (c) Technical (d) Usage (e) Profile	Necessary for our legitimate interests (to develop Lycawifi products/services and grow our business)

Marketing

You will receive marketing communications from us either if you have consented to receive them or you have purchased products or services from Lycawifi, and in each case, you have not opted out of receiving that marketing.

You will also receive marketing communications from other Lyca entities if you have consented to receive such communications on their Lyca products or services.

6. HOW CAN YOU MANAGE YOUR MARKETING PREFERENCES?

You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by Contacting our Customer Services Department (See contact details below).

You can also Contact our Customer Services Department to let us know whether you’re happy to hear from us by email, text, or telephone.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase or other purposes.

7. TO WHOM DO WE DISCLOSE YOUR PERSONAL DATA?

We may have to share your personal data with the parties set out below for the purposes set out:

Other Lyca affiliated entities under common control (hereinafter “Lyca entities”) who provide ancillary services such as call centre support for the fulfilment of your orders and clarification any of your queries.
Other Lyca entities where you have chosen to receive marketing communications from them on other Lyca products and services other than Lycawifi.
External third parties who provide IT technical support services, data centre services and call centre support.
Regulators and judicial authorities who require reporting of processing activities in certain circumstances.

If a change happens to our business where we may choose to sell, transfer or merge parts of our business, then the new owners may use your personal data in the same way as set out in this privacy policy.

Where applicable, we require all external third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

8. WHERE IS YOUR DATA TRANSFERRED TO?

Some of our service providers are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.

Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring that the following safeguard is implemented so that there is no detriment to you.

Specifically, Lycawifi uses call centres operated by an associated company and they are based in Morocco and Philippines.

Lycawifi uses a technical services provider which is based in India.

We use specific contracts approved by the European Commission which give personal data the same protection it has in Europe. For further details, see European Commission: Model contracts for the transfer of personal data to third countries.

We will take steps to ensure your privacy rights are at least as compliant with the requirements of EU law, including requiring appropriate security measures from such third parties, set out in a contract between us, to protect your personal data.

Please contact the dedicated protection helpline if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.

9. HOW SECURE DO WE KEEP YOUR PERSONAL DATA?

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those staff members or other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a strict duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable supervisory authority of a breach where we are legally required to do so.

10. HOW LONG DO WE RETAIN YOUR PERSONAL DATA FOR?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal requirements.

Details of retention periods for different aspects of your personal data are available in our Data Retention Policy which you can request from us by Contacting our Customer Services Department (See contact details below).

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case, we may use this information indefinitely without further notice to you.

11. WHAT ARE YOUR PRIVACY RIGHTS?

Under certain circumstances, you have rights under data protection laws in relation to your personal data which are as follows:

Access to your personal data - This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Correction of your personal data - This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Erasure of your personal data - This enables you to ask us to delete personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law.

Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data – This right can be exercised where we are relying on a legitimate interest and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Restriction of processing your personal data - This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Transfer of your personal data -This enables you to ask us to transfer your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format.

Note, however, that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

If you wish to exercise any of the rights set out above, please send your request to DPO@Lycagroup.com.

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

12. HOW TO CONTACT US?

You may contact our Customer Services Department on 322 from any Lycamobile Account or +447973 101322 from another telephone.

You may also e-mail the Customer Services Department at cs@lycamobile.co.uk or by completing the online enquiry form at https://www.lycamobile.co.uk/en/help/contact-us/

For compliance questions in relation to this policy, we have appointed a data protection officer (DPO). So, if you have any questions about this privacy policy, please contact our dedicated data protection helpline on 447973 101322 or email us at DPO@Lycagroup.com.

You have the right to make a complaint at any time to the relevant data protection supervisory authority.

We would, however, appreciate the chance to deal with your concerns first before you approach the supervisory authority, so please do contact us in the first instance.

Changes to the policy

We have updated our privacy policy to reflect the changes in data protection laws. Historic versions are archived here.

Although this privacy notice sets out most of your rights under the new laws, we may not yet be able to respond to some of your requests until 25 May 2018 as we are still working towards getting our systems ready for some of these changes.

Acceptable Use Policy

Lycawifi Acceptable Use Policy

Effective date: 1^st September 2018

Customer shall be responsible for ensuring that its Users are advised of, and comply with, Lycawifi’s acceptable use policy, which may be revised from time to time by Lycawifi (the “Acceptable Use Policy”) when using the Lycawifi Network. This Acceptable Use Policy is expressly incorporated into and made a part of this Agreement Without limiting any of its rights or remedies under the Agreement, Lycawifi reserves the right to suspend a User’s use of the Lycawifi Network and services in the event such Users do not comply with this Acceptable Use Policy. Each User will:

Maintain the confidentiality of their passwords and account information.

Not attempt to gain unauthorized access to, or attempt to interfere with or compromise the normal functioning, operation, or security of any network, system, computing facility, equipment, data, or information.

Not attempt to gain unauthorized access to, or use, data, systems or networks, including any attempt to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without express authorization of the owner of the system or network. This includes using sniffers or SNMP tools to gain such unauthorized access.

Not attempt to circumvent user authentication or security of any host, network or account ("cracking"). This includes, but is not limited to, accessing data not intended for Users, logging into or making use of a server or account Users are not expressly authorized to access, or probing the security of other networks.

Not engage in any act of a malicious nature which may reasonably result in harm or damage to another user’s service, equipment, or privacy. This includes Syn-flood attacks, or any attempt to overburden a recipient’s computer system by sending a high volume of spurious data with the intent to impede functionality, or totally disable recipient system(s), and any other methods of denial of service. Examples of disruptions include but are not limited to port scans, flood pings, packet spoofing and forged routing information.

Not interfere with service to any user, host or network with the intent to render said system dysfunctional including, without limitation, mail-bombing, (sending mass amounts in excess of ten (10) similar mail messages or more than 10MB of data to one recipient or system), flooding, and deliberate attempts to overload a system and broadcast attacks. This includes "denial of service" (DOS) attacks against another network host or individual user.

Not operate Maillist, Listserv, 'auto-responders', 'cancel-bots' or similar automated or manual routines which generate excessive amounts of net traffic, or disrupt net newsgroups or email use by others.

Not attempt to intercept, redirect, or otherwise interfere with communications intended for others.

Not use the Service to transmit excessive volumes of unsolicited commercial e-mail messages or deliberately send excessively large attachments to one recipient.

Not use the Service to send unsolicited mail messages, including the sending of "junk mail" or other advertising material to individuals who did not specifically request such material (e.g., E-mail "Spam"); or distribute, advertise or promote software or services that have the primary purpose of encouraging or facilitating unsolicited commercial E-mail (e.g., email "Spam").

Not use the Service for anything other than periodic, active use of email, newsgroups, file transfers, Internet chat, messaging, browsing of the Internet, and other legitimate personal and business use. Users may stay connected so long as they are actively using their connection for these stated purposes. Further, Users may not use the Service on a standby or inactive basis in order to maintain a connection. Lycawifi reserves the right to terminate a User’s connection following any extended period of inactivity.
Not use another site's mail server to relay mail without the express permission of the site.

Not attempt to send e-mail messages or transmit any electronic communications using a name or address of someone other than the User for purposes of deception.

Not alter, add, remove or modify a source IP address information or by using forged headers (a.k.a. "spoofing") in an effort to deceive or mislead.

Not attempt to fraudulently conceal, forge, or otherwise falsify a User's identity in connection with use of the Service.

Not use the Service to transmit, distribute, retrieve, or store any information, data, or other material in violation of any applicable law or regulation (including, where applicable any tariff or treaty). This includes, without limitation, the use or transmission of any data or material protected by copyright, trademark, trade secret, patent, or other intellectual property right without proper authorization and the transmission of any material that constitutes an illegal threat, violates export control laws, or is obscene, defamatory, or otherwise unlawful.

Not use the Service to knowingly commit verbal or written threats towards another person. This may include posting or transmitting a person's real life information (name/address/phone number) in a malicious manner.

Not use the Service to send threatening or harassing messages which suggest that the sender is planning to engage in some type of criminal activity. Generally, threats to public officials, references to bombings, bank heists, and activities that threaten national security, are considered serious violations.

Not use the Service to intentionally transmit files containing a computer virus or corrupted data, or post or transmit any information or software which contains a virus, cancelbot, trojan horse, worm or other harmful component.

Not attempt to defeat any idle timer or system tool intended to enforce the part-time and personal nature of User's connection, including the use of pingbots and other methods of avoiding timing disconnection.
Not maintain more than one (1) concurrent online sessions per username and password

Terms of Service

IF YOU DO NOT AGREE TO THESE TERMS OF SERVICE, DO NOT CLICK THE ACCEPT BUTTON, DOWNLOAD OR INSTALL THIS SOFTWARE CLIENT, OR USE THE SERVICE. BY USING THIS SERVICE, YOU AGREE THAT LYCAWIFI MAY COLLECT AND USE CERTAIN PERSONAL AND LOCATION INFORMATION FOR BILLING, SUPPORT, MARKETING, UPDATE AND SERVICE ENHANCEMENT PURPOSES.

SERVICE. Lycawifi is a wireless connectivity service provided by Lycamobile UK LTD., which provides Internet connectivity for smartphones, tablets, and laptops. These Terms of Service and any other rules or policies posted on the Lycawifi Website or referred to in these Terms of Service set forth the legally binding terms governing your use of the Service. Please read these Terms of Service carefully before clicking the Accept button and/or using the Service as this form a legally binding agreement between you and Lyca. By clicking Accept band/or using the Service you agree that you are over the age of eighteen (18) and further agree to be bound by these Terms of Service.

In order to access the Service, you will need a compatible laptop, tablet, smartphone and or other device with embedded WI-FI technology. It is your responsibility to ensure that your Device(s) is compatible with the Service. You agree that you are solely responsible for any fees associated with the use of the Service on your selected Device(s). Further, you must install all Service updates within ninety (90) days after their published date or you may lose certain functionality of the Service. Lycawifi reserves the right and you agree to allow Lycawifi to automatically download updates to your Device(s) as needed. From time to time, and in Lycawifi sole discretion, Lycawifi may need to temporarily suspend the Service in order to perform various updates. Lycawifi intends to notify you in advance of such scheduled updates.

SERVICE LICENSE. Subject to these Terms of Service, Lycawifi hereby grants you a non-exclusive, non-transferable, terminable right to install and use the Service on one (1) Device for your own personal and business use. You acknowledge that the Service and its related software contain the valuable secrets of lycawifi and you agree not to cause or permit the reverse engineering, translation, disassembly, or decompilation of, or otherwise attempt to derive the source code of, the Service and its software, whether in whole or in part. You will not use, reproduce, modify, prepare derivative works of, distribute, sublicense, loan, sell, or otherwise transfer the Service and its software in any manner or for any purpose except as expressly permitted herein. Lycawifi will retain all title, copyright and other proprietary and intellectual property rights in and to the Service and its software, and any other technology, services, or materials that Lycawifi may provide to you hereunder or in conjunction with the Service. All rights in and to the foregoing not expressly granted to you in this Agreement are reserved by Lycawifi. In particular, but without limiting the generality of the foregoing, no right to or license in the source code of the Service and its software is granted hereunder. You will not obfuscate, alter, or remove any copyright, trademark, or other proprietary notice or legend on or in the Service and its software. Further, you agree that you will not: (1) resell any part of the Service; (2) share your Service connection with anyone; or (3) access the Service simultaneously through the use of multiple devices.

ACCEPTABLE USE. You agree that you will not use the Service in a manner contrary to Lycawifi acceptable use policy located at http://www.lycawifi.com/terms-use/Acceptable-Use-Policy.pdf and incorporated herein by reference. Lycawifi reserves the right to update its acceptable use policy from time to time and without formal notice. It is your responsibility to periodically review the acceptable use policy. Lycawifi reserves the right to investigate any breach and or suspected breach of this acceptable use policy. Lycawifi may suspend or terminate the Service if, in its sole discretion, it suspects that you have violated this policy.

PRIVACY. You agree to the terms of the Lycawifi privacy policy located within this application and also found on the lycawifi website at http://www.lycawifi.com/privacy-policy. You accept that certain uses of the data gathered by Lycawifi as a result of your use of the Service are necessary to provide the Services to you and accordingly, if you withdraw your consent for Lycawifi to use your data as is detailed in its Privacy Policy, your use of the Service may be terminated.

TERM AND TERMINATION. These Terms of Service shall be effective until terminated. Lycawifi may terminate or suspend your use of the Service, without prior notice: (1) if it believes, in its sole discretion, that you are in breach of these Terms of Service; (2) if Lycawifi decides to stop providing the Service; or (3) for Lycawif convenience. Upon termination of your use of the Service, you shall cease all use of the Service and will uninstall this software client from your Device(s). Lycawifi will not be liable to you and/or any third party for compensation, indemnity or damages of any sort as a result of a termination of the Service in accordance with these terms.

WARRANTY AND DISCLAIMERS. By its very nature, the Internet contains offensive and/or harmful material, in some cases under descriptions that have been mislabelled or are otherwise deceptive. Lycawifi shall not be responsible for any damages suffered by you and/or any person as a result of obtaining Internet access. Lycawifi exercises no control whatsoever over the content accessed by you when connected to the Internet.

NOTWITHSTANDING ANYTHING ELSE IN THIS AGREEMENT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED ON AN AS IS AND AS AVAILABLE BASIS, AND LYCAWIFI DISCLAIMS AND MAKES NO REPRESENTATIONS OR WARRANTIES AND THERE ARE NO CONDITIONS OF ANY KIND, EITHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF NON-INTERFERENCE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR USE, OR ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. YOU ASSUME ALL RESPONSIBILITY AND RISK FOR USE OF THE SERVICE. ANY STATEMENTS MADE IN ANY WRITTEN OR ELECTRONIC DOCUMENTS, OR BY ANY LYCAWIFI EMPLOYEES, REPRESENTATIVES, OR AGENTS, ARE PROVIDED FOR INFORMATIONAL PURPOSES ONLY AND NOT AS REPRESENTATIONS OR WARRANTIES OF ANY KIND. IPASS DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR FREE, OR FREE FROM SERVICE DEGRADATION, OR THAT ANY INFORMATION, SOFTWARE, OR OTHER MATERIAL ACCESSIBLE ON THE SERVICE IS FREE FROM VIRUSES, WORMS, TROJAN HORSES, OR OTHER CODE THAT MANIFESTS CONTAMINATING, INTERFERING, OR DESTRUCTIVE PROPERTIES. IPASS CANNOT AND DOES NOT GUARANTEE THE SECURITY OR INTEGRITY OF DATA TRANSMISSION or STORAGE, OR THAT VIRUSES, WORMS, TROJAN HORSES, OR OTHER CODE THAT MANIFESTS CONTAMINATING OR DESTRUCTIVE PROPERTIES WILL BE DETECTED OR REMEDIATED BY THE SERVICE. THE SERVICE IS ONLY AVAILABLE WITHIN THE COVERAGE AREA OF THE LYCAWIFI NETWORK, WHICH IS SUBJECT TO CHANGE. YOU ACKNOWLEDGE THAT THE SERVICE MAY BE TEMPORARILY UNAVAILABLE FOR MAINTENANCE, EQUIPMENT MODIFICATIONS, OR UPGRADES, AND FOR OTHER REASONS WITHIN OR OUTSIDE THE DIRECT CONTROL OF LYCAWIFI.

LIMITATION OF LIABILITY. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL LYCAWIF BE LIABLE FOR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR FOR INTERRUPTED COMMUNICATIONS, LOST DATA OR LOST PROFITS, ARISING OUT OF OR IN CONNECTION WITH THE SERVICE. NOTWITHSTANDING, LYCAWIFI TOTAL LIABILITY TO YOU (WHETHER UNDER CONTRACT, TORT, STATUTE OR OTHERWISE) FOR ANY DIRECT DAMAGES ARISING FROM YOUR USE OF THE SERVICE SHALL NOT EXCEED THE GREATER OF: (I) THE AMOUNT PAID BY YOU FOR THE SERVICE WITHIN 30 DAYS OF THE DATE GIVING RISE TO THE CLAIM; OR (II) £5.00. SOME JURISDICTIONS DO NOT ALLOW FOR A LIMITATION OF LIABILITY AS CONTEMPLATED HEREIN SO THIS LIMITATION MAY NOT APPLY TO YOU.

INDEMNITY. You agree to indemnify, defend and hold harmless Lycawifi and its officers, directors, employees, agents, successors and assigns from and against any loss, liability or claim, including claim(s) for reasonable attorney bs fees, brought by any third party and arising from: (a) your infringement of any third party bs copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy through use of the Service; (b) your violation of any applicable law, statute, ordinance or regulation when using the Service; (c) violation of Lycawifi acceptable use policy; or (d) material breach of these Terms of Service.

THIRD PARTIES. Your use of the Service may also be governed by terms and conditions of: (i) the on-line store through which you obtained the Service; (ii) the manufacturer of your Device; and (iii) any applicable third-party content and service providers, including the Google Maps Terms of Use: http://www.google.com/intl/en/policies/terms/. Such third-party agreement(s), if any, shall not limit, encumber or otherwise restrict Lycawifi rights and remedies and/or your obligations under these Terms of Service.

AMMENDMENTS. Lycawifi may, in its sole discretion, make amendments to these Terms of Service. Any such amendment shall be effective upon publication and you are responsible for regularly checking these Terms of Service for any such updates.

ASSIGNMENT. You may not assign these Terms of Service, the use of the Services or your rights and obligations under these Terms of Service without the prior written consent of Lycawifi. Any such assignment shall be void.

SURVIVAL. The following sections shall survive the termination of these Terms of Service: Indemnity; Limitation of Liability; Warranty and Disclaimers; Choice of Law; Privacy, and Acceptable Use.

SEVERABILITY. If any provision of these Terms of Service is held to be invalid, illegal or unenforceable by any court or other competent tribunal then the remaining provisions of these Terms of Service shall remain in full force and effect.

CHOICE OF LAW. The laws of England shall govern the construction and enforceability of these Terms of Service. You agree that any action arising under or relating to these Terms of Service shall lie within the exclusive jurisdiction of the Courts of England and Wales. Each party hereby submits to the personal jurisdiction of such courts.

ENTIRE AGREEMENT. These Terms of Service constitute the entire agreement between the parties with regard to the Services provided hereunder. All prior agreements, proposals, representations and other understandings whether oral or written, are superseded in their entirety by these Terms of Service.

NO WAIVER. No alteration or modification of these Terms of Service will be valid unless made in writing and signed by Lycawifi. In the event of a conflict between these Terms of Service and any terms and conditions or statements contained in any document related to the Services, these Terms of Service will control.

Lycawifi Contacts: You may contact our Customer Services Department on 322 from any Lycamobile Account or +447973 101322 from another telephone.

You may also e-mail the Customer Services Department at cs@lycamobile.co.uk or by completing the online enquiry form at https://www.lycamobile.co.uk/en/help/contact-us/ Effective as of: 07.06.2018

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How It Works

Bundles

UK Plan Super

6GB Data Data

Unlimited UK mins UK mins

Unlimited UK texts UK texts

100 International mins International mins

EU Roaming

UK Plan Mega

11GB Data Data

Unlimited UK mins UK mins

Unlimited UK texts UK texts

100 International mins International mins

EU Roaming

UK Plan Ultra

15GB Data Data

Unlimited UK mins UK mins

Unlimited UK texts UK texts

100 International mins International mins

EU Roaming

UK PLAN GIGA

22 GB Data Data

Unlimited UK mins UK mins

Unlimited UK texts UK texts

EU Roaming

Forever Data

Forever Data 9GB UK DATA at 4G then reduced to 128kb/s 9GB UK DATA at 4G then reduced to 128kb/s

Unlimited UK mins UK mins

Unlimited UK texts UK texts

EU Roaming

How to get started?

Privacy Policy

Acceptable Use Policy

Terms of Service