Lycawifi make your data connectivity improved! Enjoy seamless connectivity with
Lyca Wi-FiDownload our app
The world's largest Wi-Fi network with over 60 million hotspots, Lycawifi is now available to help you stay connected to people and information - wherever and whenever you need it.
Experience an ultra-fast network and seamless wireless connectivity on your iOS and Android smartphones in the most secure and effortless manner. All you have to do is download the app and activate the service! No need to enter the user name and password every time you try to connect. Lycawifi automatically identifies the nearest hotspot and connects discreetly to make it all convenient for you.
So, whether you are at a shop, restaurant, hotel or even in the air, you can access all the nearby public hotspots on your device instantly - with just a click.
Download the app
Activate the service
Enjoy the service
We offer free Lyca Wi-Fi service for the below plans you are eligible for 30 days free Lyca Wi-Fi service. Please dial *139*5544# and you
will bew sent by SMS with an activation link, within 48hrs of purchasing to subscribe to the Lyca Wi-Fi service.
You must have the Lyca Wi-Fi app to be able to use the service. Download the app from the app store or google play and subscribe to get started. If you already have the app then just click the link to activate the service.
To activate the Lycawifi service please dial *139*5544# and wait for activation link via SMS.
Staying connected with Lycawifi is simple and automatic. Follow these steps to enter the world of unlimited possibilities.
Alternatively, you can find a summary here.
2. ABOUT US
We Lycamobile UK Limited operate in the UK. We provide electronic communication services including national and international calls, texts and data to customers.
When we say, "we", "us" or "our" in this policy, we are referring to the relevant Lycamobile entity responsible for processing your data.
3. WHAT DATA DO WE COLLECT ABOUT YOU?
Personal Data is any information about you from which you can be identified. It does not include data where your identity has been removed (it’s called anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
Where we need to collect personal data by law and you fail to provide that data when requested including updating data records or verifying the data, we may not be able to provide you with the products or services. We may also have to cancel a product or service you have with us but we will notify you if this is the case at the time.
4. HOW DO WE COLLECT YOUR PERSONAL DATA?
We use different methods to collect data from you and about you through:
Indirect interactions via our independent distributors, wholesalers and retailers.
Direct interactions. You may give us your personal data by filling in forms on our website or by corresponding with us by post, phone, email or otherwise.
Your personal data is collected when you do the following:
5. HOW DO WE USE YOUR PERSONAL DATA?
We will only use your personal data when the law allows us to, most commonly, in the following circumstances:
We have set out below, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are, where appropriate.
Note that we may process your personal data for more than one lawful basis depending on the specific purpose for which we are using your data.
||Type of data||Lawful basis for processing including basis of legitimate interest|
|To register you as a new customer||(a) Identity
|Performance of terms and conditions with you and where applicable, as required by law|
To supply products and services to you including:
|(a) Performance of terms and conditions with you
(b) Necessary for our legitimate interests (to recover sums owed to us)
To manage our relationship with you and administer your account which will include:
(d) Marketing and Communications
(e) Customer Care
|(a) Performance of terms and conditions with you
(b) Necessary to comply with a legal obligation
(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
|To enable you to participate in a competition or complete a survey (non-promotional)||(a) Identity
(e) Marketing and Communications
|(a) Performance of terms and conditions with you
(b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)
|To market products and services to you
To complete a survey (promotional)
(c) Marketing and Communications
|(a) Legitimate interest to process marketing data (to grow our business) and consent for sending electronic marketing communications for
new customers or reliance on
existing customer relationship to send electronic marketing communications
|To use data analytics to improve our website, products/services, marketing, customer relationships and experiences||(a) Technical
|Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)|
|To make suggestions and recommendations to you about goods or services that may be of interest to you||(a) Identity
|Necessary for our legitimate interests (to develop
products/services and grow our business)
You will receive marketing communications from us either if you have consented to receive them or you have purchased products or services from Lycawifi, and in each case, you have not opted out of receiving that marketing.
You will also receive marketing communications from other Lyca entities if you have consented to receive such communications on their Lyca products or services.
6. HOW CAN YOU MANAGE YOUR MARKETING PREFERENCES?
You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by Contacting our Customer Services Department (See contact details below).
You can also Contact our Customer Services Department to let us know whether you’re happy to hear from us by email, text, or telephone.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase or other purposes.
7. TO WHOM DO WE DISCLOSE YOUR PERSONAL DATA?
We may have to share your personal data with the parties set out below for the purposes set out:
Where applicable, we require all external third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
8. WHERE IS YOUR DATA TRANSFERRED TO?
Some of our service providers are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.
Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring that the following safeguard is implemented so that there is no detriment to you.
Specifically, Lycawifi uses call centres operated by an associated company and they are based in Morocco and Philippines.
Lycawifi uses a technical services provider which is based in India.
We use specific contracts approved by the European Commission which give personal data the same protection it has in Europe. For further details, see European Commission: Model contracts for the transfer of personal data to third countries.
We will take steps to ensure your privacy rights are at least as compliant with the requirements of EU law, including requiring appropriate security measures from such third parties, set out in a contract between us, to protect your personal data.
Please contact the dedicated protection helpline if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.
9. HOW SECURE DO WE KEEP YOUR PERSONAL DATA?
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those staff members or other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a strict duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable supervisory authority of a breach where we are legally required to do so.
10. HOW LONG DO WE RETAIN YOUR PERSONAL DATA FOR?
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal requirements.
Details of retention periods for different aspects of your personal data are available in our Data Retention Policy which you can request from us by Contacting our Customer Services Department (See contact details below).
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case, we may use this information indefinitely without further notice to you.
11. WHAT ARE YOUR PRIVACY RIGHTS?
Under certain circumstances, you have rights under data protection laws in relation to your personal data which are as follows:
Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Note, however, that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
If you wish to exercise any of the rights set out above, please send your request to DPO@Lycagroup.com.
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
12. HOW TO CONTACT US?
You may contact our Customer Services Department on 322 from any Lycamobile Account or +447973 101322 from another telephone.
You have the right to make a complaint at any time to the relevant data protection supervisory authority.
We would, however, appreciate the chance to deal with your concerns first before you approach the supervisory authority, so please do contact us in the first instance.
Changes to the policy
Although this privacy notice sets out most of your rights under the new laws, we may not yet be able to respond to some of your requests until 25 May 2018 as we are still working towards getting our systems ready for some of these changes.
Lycawifi Acceptable Use Policy
Effective date: 1st September 2018
Customer shall be responsible for ensuring that its Users are advised of, and comply with, Lycawifi’s acceptable use policy, which may be revised from time to time by Lycawifi (the “Acceptable Use Policy”) when using the Lycawifi Network. This Acceptable Use Policy is expressly incorporated into and made a part of this Agreement Without limiting any of its rights or remedies under the Agreement, Lycawifi reserves the right to suspend a User’s use of the Lycawifi Network and services in the event such Users do not comply with this Acceptable Use Policy. Each User will:
IF YOU DO NOT AGREE TO THESE TERMS OF SERVICE, DO NOT CLICK THE ACCEPT BUTTON, DOWNLOAD OR INSTALL THIS SOFTWARE CLIENT, OR USE THE SERVICE. BY USING THIS SERVICE, YOU AGREE THAT LYCAWIFI MAY COLLECT AND USE CERTAIN PERSONAL AND LOCATION INFORMATION FOR BILLING, SUPPORT, MARKETING, UPDATE AND SERVICE ENHANCEMENT PURPOSES.
SERVICE. Lycawifi is a wireless connectivity service provided by Lycamobile UK LTD., which provides Internet connectivity for smartphones, tablets, and laptops. These Terms of Service and any other rules or policies posted on the Lycawifi Website or referred to in these Terms of Service set forth the legally binding terms governing your use of the Service. Please read these Terms of Service carefully before clicking the Accept button and/or using the Service as this form a legally binding agreement between you and Lyca. By clicking Accept band/or using the Service you agree that you are over the age of eighteen (18) and further agree to be bound by these Terms of Service.
In order to access the Service, you will need a compatible laptop, tablet, smartphone and or other device with embedded WI-FI technology. It is your responsibility to ensure that your Device(s) is compatible with the Service. You agree that you are solely responsible for any fees associated with the use of the Service on your selected Device(s). Further, you must install all Service updates within ninety (90) days after their published date or you may lose certain functionality of the Service. Lycawifi reserves the right and you agree to allow Lycawifi to automatically download updates to your Device(s) as needed. From time to time, and in Lycawifi sole discretion, Lycawifi may need to temporarily suspend the Service in order to perform various updates. Lycawifi intends to notify you in advance of such scheduled updates.
SERVICE LICENSE. Subject to these Terms of Service, Lycawifi hereby grants you a non-exclusive, non-transferable, terminable right to install and use the Service on one (1) Device for your own personal and business use. You acknowledge that the Service and its related software contain the valuable secrets of lycawifi and you agree not to cause or permit the reverse engineering, translation, disassembly, or decompilation of, or otherwise attempt to derive the source code of, the Service and its software, whether in whole or in part. You will not use, reproduce, modify, prepare derivative works of, distribute, sublicense, loan, sell, or otherwise transfer the Service and its software in any manner or for any purpose except as expressly permitted herein. Lycawifi will retain all title, copyright and other proprietary and intellectual property rights in and to the Service and its software, and any other technology, services, or materials that Lycawifi may provide to you hereunder or in conjunction with the Service. All rights in and to the foregoing not expressly granted to you in this Agreement are reserved by Lycawifi. In particular, but without limiting the generality of the foregoing, no right to or license in the source code of the Service and its software is granted hereunder. You will not obfuscate, alter, or remove any copyright, trademark, or other proprietary notice or legend on or in the Service and its software. Further, you agree that you will not: (1) resell any part of the Service; (2) share your Service connection with anyone; or (3) access the Service simultaneously through the use of multiple devices.
ACCEPTABLE USE. You agree that you will not use the Service in a manner contrary to Lycawifi acceptable use policy located at http://www.lycawifi.com/terms-use/Acceptable-Use-Policy.pdf and incorporated herein by reference. Lycawifi reserves the right to update its acceptable use policy from time to time and without formal notice. It is your responsibility to periodically review the acceptable use policy. Lycawifi reserves the right to investigate any breach and or suspected breach of this acceptable use policy. Lycawifi may suspend or terminate the Service if, in its sole discretion, it suspects that you have violated this policy.
TERM AND TERMINATION. These Terms of Service shall be effective until terminated. Lycawifi may terminate or suspend your use of the Service, without prior notice: (1) if it believes, in its sole discretion, that you are in breach of these Terms of Service; (2) if Lycawifi decides to stop providing the Service; or (3) for Lycawif convenience. Upon termination of your use of the Service, you shall cease all use of the Service and will uninstall this software client from your Device(s). Lycawifi will not be liable to you and/or any third party for compensation, indemnity or damages of any sort as a result of a termination of the Service in accordance with these terms.
WARRANTY AND DISCLAIMERS. By its very nature, the Internet contains offensive and/or harmful material, in some cases under descriptions that have been mislabelled or are otherwise deceptive. Lycawifi shall not be responsible for any damages suffered by you and/or any person as a result of obtaining Internet access. Lycawifi exercises no control whatsoever over the content accessed by you when connected to the Internet.
NOTWITHSTANDING ANYTHING ELSE IN THIS AGREEMENT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED ON AN AS IS AND AS AVAILABLE BASIS, AND LYCAWIFI DISCLAIMS AND MAKES NO REPRESENTATIONS OR WARRANTIES AND THERE ARE NO CONDITIONS OF ANY KIND, EITHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF NON-INTERFERENCE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR USE, OR ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. YOU ASSUME ALL RESPONSIBILITY AND RISK FOR USE OF THE SERVICE. ANY STATEMENTS MADE IN ANY WRITTEN OR ELECTRONIC DOCUMENTS, OR BY ANY LYCAWIFI EMPLOYEES, REPRESENTATIVES, OR AGENTS, ARE PROVIDED FOR INFORMATIONAL PURPOSES ONLY AND NOT AS REPRESENTATIONS OR WARRANTIES OF ANY KIND. IPASS DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR FREE, OR FREE FROM SERVICE DEGRADATION, OR THAT ANY INFORMATION, SOFTWARE, OR OTHER MATERIAL ACCESSIBLE ON THE SERVICE IS FREE FROM VIRUSES, WORMS, TROJAN HORSES, OR OTHER CODE THAT MANIFESTS CONTAMINATING, INTERFERING, OR DESTRUCTIVE PROPERTIES. IPASS CANNOT AND DOES NOT GUARANTEE THE SECURITY OR INTEGRITY OF DATA TRANSMISSION or STORAGE, OR THAT VIRUSES, WORMS, TROJAN HORSES, OR OTHER CODE THAT MANIFESTS CONTAMINATING OR DESTRUCTIVE PROPERTIES WILL BE DETECTED OR REMEDIATED BY THE SERVICE. THE SERVICE IS ONLY AVAILABLE WITHIN THE COVERAGE AREA OF THE LYCAWIFI NETWORK, WHICH IS SUBJECT TO CHANGE. YOU ACKNOWLEDGE THAT THE SERVICE MAY BE TEMPORARILY UNAVAILABLE FOR MAINTENANCE, EQUIPMENT MODIFICATIONS, OR UPGRADES, AND FOR OTHER REASONS WITHIN OR OUTSIDE THE DIRECT CONTROL OF LYCAWIFI.
LIMITATION OF LIABILITY. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL LYCAWIF BE LIABLE FOR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR FOR INTERRUPTED COMMUNICATIONS, LOST DATA OR LOST PROFITS, ARISING OUT OF OR IN CONNECTION WITH THE SERVICE. NOTWITHSTANDING, LYCAWIFI TOTAL LIABILITY TO YOU (WHETHER UNDER CONTRACT, TORT, STATUTE OR OTHERWISE) FOR ANY DIRECT DAMAGES ARISING FROM YOUR USE OF THE SERVICE SHALL NOT EXCEED THE GREATER OF: (I) THE AMOUNT PAID BY YOU FOR THE SERVICE WITHIN 30 DAYS OF THE DATE GIVING RISE TO THE CLAIM; OR (II) £5.00. SOME JURISDICTIONS DO NOT ALLOW FOR A LIMITATION OF LIABILITY AS CONTEMPLATED HEREIN SO THIS LIMITATION MAY NOT APPLY TO YOU.
INDEMNITY. You agree to indemnify, defend and hold harmless Lycawifi and its officers, directors, employees, agents, successors and assigns from and against any loss, liability or claim, including claim(s) for reasonable attorney bs fees, brought by any third party and arising from: (a) your infringement of any third party bs copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy through use of the Service; (b) your violation of any applicable law, statute, ordinance or regulation when using the Service; (c) violation of Lycawifi acceptable use policy; or (d) material breach of these Terms of Service.
AMMENDMENTS. Lycawifi may, in its sole discretion, make amendments to these Terms of Service. Any such amendment shall be effective upon publication and you are responsible for regularly checking these Terms of Service for any such updates.ASSIGNMENT. You may not assign these Terms of Service, the use of the Services or your rights and obligations under these Terms of Service without the prior written consent of Lycawifi. Any such assignment shall be void.
SURVIVAL. The following sections shall survive the termination of these Terms of Service: Indemnity; Limitation of Liability; Warranty and Disclaimers; Choice of Law; Privacy, and Acceptable Use.
SEVERABILITY. If any provision of these Terms of Service is held to be invalid, illegal or unenforceable by any court or other competent tribunal then the remaining provisions of these Terms of Service shall remain in full force and effect.
CHOICE OF LAW. The laws of England shall govern the construction and enforceability of these Terms of Service. You agree that any action arising under or relating to these Terms of Service shall lie within the exclusive jurisdiction of the Courts of England and Wales. Each party hereby submits to the personal jurisdiction of such courts.
ENTIRE AGREEMENT. These Terms of Service constitute the entire agreement between the parties with regard to the Services provided hereunder. All prior agreements, proposals, representations and other understandings whether oral or written, are superseded in their entirety by these Terms of Service.
NO WAIVER. No alteration or modification of these Terms of Service will be valid unless made in writing and signed by Lycawifi. In the event of a conflict between these Terms of Service and any terms and conditions or statements contained in any document related to the Services, these Terms of Service will control.
Lycawifi Contacts: You may contact our Customer Services Department on 322 from any Lycamobile Account or +447973 101322 from another telephone.
You may also e-mail the Customer Services Department at firstname.lastname@example.org or by completing the online enquiry form at https://www.lycamobile.co.uk/en/help/contact-us/ Effective as of: 07.06.2018